Shipping & Pick Up

Shipping:  

Please note we are located in Edmonton, Alberta, Canada.

Shipping Quotes:

If you wish to recieve a shipping quote, prior to placing your order, please do so by filling your cart on the site and sending a request through the Contact Us form. We can see your saved cart and can give you a shipping quote based on it's contents.  Please do not confirm your order through the checkout process unless you are willing to pay the shipping fees associated with the order.  Remember, adding items above what was originally in your quoted saved cart may or may not increase your shipping cost.

 

Shipping Methods:

All orders are shipped via Canada Post, Greyhound, DHL/Loomis or UPS. This includes $100 shipping insurance and delivery confirmation (tracking). Essential Oils, Fragrance Oils and other items with a low flashpoint cannot be shipped via airmail, so please keep this in mind when choosing your shipping option. If you select air (Express, Priority) as your shipping method when checking out with these items in your cart, we will ship expedited. Generally heavy orders are most cost effective when shipped via Loomis/DHL, UPS or Greyhound. Please note: We always check for the best rates and will notify you via email of a more cost effective method prior to sending out your order if you choose a more costly method.

 

If you wish for us to ship on your own account with another freight company, please provide us with your account name, ship-to-address and account number.  We currently have customers who ship with DHL, Murray's Trucking, and Lac La Biche Transport, to name a few.

 

Items that are *shipped separate are items we get shipped direct from our supplier.  We cannot combine shipping on these orders and the shipping quoted in the cart is not indicative of the actual shipping cost as the item is shipped out of Ontario.  If you live in the west and would rather it ships from Creations from Eden, you must wait until we place our order.  Sometimes this can save you shipping, other times it does not.  As a reference, most of these items ship at approximately the following rates per unit via FedEx:

  • To Edmonton: $50
  • To Winnipeg: $35
  • To Toronto: $20
  • To Quebec: $30

 

All orders returned as undeliverable due to a customer error (wrong or incomplete address, wrong name, missing unit number, etc), will incur all fees associated with the mishap including returned fees.  Please make sure your address and information are correct when placing your order. Creations from Eden Inc does not take responsibility for these charges!  

 

International and USA Orders:

We do ship internationally, however due to the nature of some items; we cannot ship these to every country. All international orders will be shipped via UPS. If you are unsure whether an item is restricted (or regulated) please contact your proper border authority prior to placing your order. We will not accept liability for items seized at the border. We reserve the right to not ship to some countries or regions we feel are risky. To set up an international account (other than the USA) on our website please email us.

 

All customs, brokerage and duty charged are the responsibility of the recipient.

 

Shipping Dangerous Goods:

Being that sodium hydroxide, potassium hydroxide and denatured alcohol are hazardous substances we can only ship these items via Loomis/DHL, UPS or Greyhound. These items cannot be shipped to the USA.


 

Pick Up Orders :

Orders, when ready, can be picked up at 12804-141 Street NW, Edmonton, Alberta during the following hours (current):
 

  • Tuesday: 10 am to 2 pm
  • Wednesday: 10 am to 2 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 2 pm (Closed April 18, 2014 for Good Friday)
  • Saturday: 11 am to 3 pm (Closed April 19, 2014 for Easter Weekend)
  • Closed: Sunday, Monday 

 

Please allow three business days to process your order, you will receive an email when your order is ready to pick up. If you have a specific pick up day in mind, please let us know in the comment field when ordering so we can make sure it is ready for you.

 

Orders that have not been picked up (unless notice has been made) will be restocked after one week and are subject to a 20% restocking fee.

 

Picking Up Dangerous Goods:

A valid TDG Certificate is required when picking up dangerous good items in a Hazardous Goods quantity format.  We offer those products that fall under the Dangerous Goods criteria in both a Limited Quantity (anybody can transport) and a Dangerous Goods (TDG Certification required) format.  Please choose the appropriate format upon checkout.  Although we cannot enforce the law, please see below for an understanding of the penalty for not having your TDG and transporting a dangerous good.

  • If you do not have a valid TDG certificate, you are in violation of the regulations.  Non-compliance of transporting dangerous goods is usually identified through inspections carried out on the highway.  Convictions generally produce fines ranging from $3,000 to $7,000 for a first time offense.  Please note:  If an accident or spillage occurs, you are endangering public safety, as well as your own!

Owned and operated by Randi Carr
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